FAQs

Frequently Asked Questions

Answers to common questions about registration, ordering, shipping, and professional training.

#	Question	Answer
1	Why can’t I see the prices on the site?	Prices are visible only to authorized professional account holders. Once your registration is submitted and approved, you will have full access to pricing and ordering.
2	I’m not licensed—can I purchase products for personal use?	Our products are strictly for professional use. A valid professional license and sugaring certification are required to register. However, if you're interested in our retail products, please call our office and we’ll be happy to assist you with a retail order.
3	I’m already certified by another company. Can I buy your products?	Yes—if your certification was issued by an established sugaring manufacturer with a formal training program. You must submit both your professional license and sugaring certification on page two of our registration form. Important: If step two is not completed, your account will remain inactive.
4	How do I place an order?	Once approved, log in to view pricing and place your order. Add items to the cart and checkout. You may also call our office for phone-assisted ordering. Please note: orders cannot be placed via email or voicemail.
5	I placed my order today—when will it ship?	We ship Monday–Friday and are closed on weekends and holidays. Orders are processed in the order received. Depending on volume, your order may pack the following business day. Please allow 1–2 business days for processing in addition to transit time. While we strive to ship same or next business day, it is not guaranteed. Please plan accordingly.
6	How much does a training class cost?	Training fees typically range from $600–$800 depending on the educator, location, and class size.
7	Why don’t I see a class in my state?	Our educator network is expanding. Travel may be required in some regions. Online certification is also available through Savvy Certification.