Returns

Tamara’s Sugar Return Policy

At Tamara’s Sugar, we take great care to ensure the quality and safety of every product we ship. To maintain our high standards, the following return policy applies to all purchases.

Eligibility for Returns

• Returns must be requested within 14 days of receiving your order.
• Returned products must be received within 30 days of the original delivery date.
• Products must be unopened, unused, and in their original condition.
• Due to health and safety standards, opened or partially used products cannot be accepted.

Return Authorization

• All returns must be pre-approved.
• Please contact us with your order number and reason for return at [email protected].
• Unauthorized returns will not be eligible for a refund.

Return Shipping Costs

• Return shipping costs are the customer’s responsibility, except in the case of a fulfillment mistake on our part.
• We recommend using a trackable and insured shipping method.
• Tamara’s Sugar is not responsible for lost or damaged return shipments.

Proper Return Packaging

• Items must be securely packaged to avoid damage or leakage in transit.
• We recommend reusing the original box with protective packing materials.
• Returns that arrive damaged due to improper packaging cannot be refunded.

Fulfillment Mistakes

• If your order arrives incorrect, contact us within 48–72 hours with clear photos.
• If we ship an incorrect product, it may be returned within 30 days from the purchase date.
• We will cover return shipping costs for incorrect items and promptly send the correct product.

Non-Returnable Items

• Opened, used, or partially used products.
• Products damaged due to improper storage, handling, or return packaging.
• Clearance, promotional, or final sale items.

Refunds

• Once your return is received and inspected, we will notify you of approval status.
• Approved refunds will be issued to your original payment method (minus any shipping costs) within 5–7 business days.
• Products that arrive leaking, damaged, or not in resaleable condition are not eligible for a refund.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us within 48 hours with clear photos.
• We will file a claim and send replacements as needed.
• If the shipping box is visibly damaged upon delivery, please refuse the package and notify us immediately so we can arrange a replacement.

Have questions?

[email protected]
425-623-0442